
The team at MATI/MatNet would like to take this opportunity to welcome you and say thanks for choosing us for your Internet Service needs. Our business has been built on positive word of mouth and we are proud of our reputation. We will strive to maintain that reputation by offering you, our valued customer, the best service and support available.
Your Login Details
You have probably already received a Customer Information Sheet (CIS), which contains details about the account we set-up for you. If you are reading this letter of welcome, chances are you have already set up your E-mail account with us, but the information contained herein should prove useful and informative.
Please ensure that you keep this sheet in a safe place as it forms an integral part of our services, and contains important information you may need in the future.
The CIS contains the Username(s) and Password(s) you will need to control your email accounts.
Your e-mail and dial-up username will be in the format of yourname@matisp.net, (where yourname will be the user name that you requested when you signed up). [Top of Page] Technical Support
If you have any difficulties with your email or ISP accounts, please contact one of the following support personnel via e-mail:
We endeavor to respond and act on all tickets within a 24 hour time frame. We are available by phone during normal business hours: 8am - 5pm MDT Monday to Friday - (excluding public holidays). Please call (505) 464-4039 and ask for the IS Dept.
My-Mail (check your e-mail from any machine in the world)
This system turns any web browser into your personalized e-mail platform.
My-mail is similar to the systems offered by companies like: hotmail, mail city and Lycos mail, in that you may send and receive your e-mail from any computer in the world. (Local ISP charges and/or phone charges may be required if you are out of MatNet's coverage area).
1. Go to http://webmail.matisp.net" (if you get a security alert, just click YES.)
2. In the log-in box, enter your user name, without the @matisp.net.
3. Enter your e-mail user password.
4. Click the Log In button.
5. The next screen is the main inbox screen. Here you can do everything a normal e-mail client can do, including send and receive messages, change user preferences, and check and\or change your address book entries. For security purposes, please do not forget to click the logout button when finished.[Top of Page] Configuring your E-Mail Program
Mailboxes:
There are 4 relevant pieces of information required by your software to successfully connect you to your mailboxes.
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Incoming Mail Server = mail.matisp.net |
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Outgoing Mail Server = mail.matisp.net
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User ID = your username
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Password =your password |
MatNet allows you to create up to 5 POP3 e-mail accounts free of charge. Any additional accounts will be billed to you at the rate of $1.00 per account per month.
If you are using Outlook Express:
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1. Click on tools
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2. Click on accounts
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3. Click on Add, then click on mail
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4, In the display name box, enter your name.
(This will be what appears in the "From" box when you send an e-mail).
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5. Click next
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6. In the e-mail address box, enter username@matisp.net
(where username is your assigned username).
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7. Click next.
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8. For server names, you will use POP3 account.
In the incoming mail (POP3) box enter: mail.matisp.net
and the outgoing mail (SMTP) box enter: mail.matisp.net
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9. Click next
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10. In the account information boxes, enter your username without
the "@matisp.net" and the password you chose when you signed up.
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11. Click next
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12. Click finish
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13. Click properties on the account you have just created.
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14. Click connections tab
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15. Select Always connect to this account using:
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16. Select MatNet from the drop-down box.
Note: If you don't see the MATNET account in the pull down menu, you will need to setup your Internet connection. Please refer to the instructions sheet for your version of Windows.
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17. Click OK.
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18. Click close.
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Let's Go Surfin'
OK, we are set-up and ready to connect to the Internet. Understanding a few of the following things will make your Internet experience a whole lot more pleasant, and will help you get up to speed and have some fun right away. This short introduction will show you some basics, and take you to some popular places on the Internet.
More than likely, you are using Internet Explorer and Outlook Express as your "browser" and e-mail program. We will refer to them as IE and OE for brevity's sake. IE is the program you use to check your "www." stuff. OE is the program for your e-mail that we have set up in the previous sections. If you are using Netscape Navigator or Netscape Communicator, the principles outlined below still apply, just some of the buttons and commands may be worded differently and in a different location.
If you were to open IE, you would see menu commands across the top, (file, edit, view, etc.). If you are familiar with computer programs, you have probably seen these, so let's go down to the buttons under the menu commands. These buttons allow you to go Back to the previous page, Forward to a page you just backed up from, Stop the current page from loading completely, Refresh the current page (very handy if you are bidding on-line) or to your Home Page. Under these buttons, you will see a long white box titled "Address". --This is where you enter your "www.wheredoIwanttogo.stuff"(not an actual link).
After entering the www, (Try http://www.mescaleronet.com for an active web page) on most pages, you will see "http://" preceding the www, don't worry about entering that, your browser most likely does it automatically. When you click on the blue underlined text, you are clicking on a link. Links are how documents (or Web Pages) on the Internet are connected together. Every link has an Address or URL (Uniform Resource Locator). A URL tells your Browser where on the Internet to look for a particular web page.
At present there are about 4 billion (with a B) pages available. These huge collections of web pages are what we call the World Wide Web. (Hence the www.)
The Home page of your browser (in IE it is depicted by a little house) is the page that comes up when you connect & run the Internet Explorer (or any other browser). You can change it to any page you like by clicking on the tools menu and selecting internet options.. You will see a "home page" box under the "general" tab with http://www.whatever.com/ in it. Delete that address and type in the www address of the page you would like to come up when you launch your browser. Click the Apply button at the bottom, and then click OK. Now click on the house icon that says home. [Top of Page]
Where To Go
Although you can have up to (5) five free e-mail accounts through your MatNet Service, you may wish to obtain free mailboxes at another location. This is a great way to avoid being "spammed" by a lot of junk mail. (Just use your MatNet e-mail for friends, family and associates, and use one of these web based e-mails for signing up on internet sites.) There are many Web based mailboxes available at places such as Hotmail, Yahoo, or Netscape, just to name a few. In order to do this you must sign up with the service, and provide a little background information about yourself. After you sign up, you may begin using the account for e-mail.
Chat is a popular Internet pastime, although we would like to warn you that some people find it addictive. Chat services allow you to join in conversation in "real time" with other people by typing your comments into a web page and submitting them. There are a multitude of chat rooms and services available. Just do a search (see the next topic below) for the subject of interest that you like and see what turns up. Extreme caution is advised, be wary of offering any personal information, such as phone number, address, checking account or credit card number, over the internet. There are many people out there who prey on unsuspecting individuals. Caveat Emptor (let the buyer beware!!)
A Search Engine is a service that allows you to search much of the Internet for a specific subject. http://www.altavista.com
is a very popular one along with my personal favorite: http://www.google.com. Some other popular ones include:
http://www.yahoo.com
http://www.msn.com
http://www.Webcrawler.com
http://www.aol.com/netfind/
I normally recommend making your favorite Search Engine your Home Page, That way it is always ready at the click of a button.
Shopping on the Internet is becoming ever more popular in this electronic age. Most, if not all, credit card companies protect us, the consumers, in Internet credit card transactions. Again, we would advise extreme caution. Internet companies, Travel Agencies, large retail outlets, etc. allow you to order products on line and have them delivered to your home. Convenient, Yes, but not without risk! On-line Auction houses are another way to spend countless hours on the Internet. The leading example is ebay.com. Using the above mentioned Search Engines is another good way to find specific auction houses.
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Anti-Virus
Our letter of welcome would not be complete with out some information on Anti-Virus software. When you log on the World Wide Web, it is just that! Connecting YOUR computer with computers all over the world! Surfing the web can be fun and educational. It can also be fraught with danger. Having a reliable, UP-TO-DATE anti-virus pattern on your computer can make the difference between fun and disaster. Norton AV, McAfee, Trend Micro, all have good anti-virus software. New viruses come out virtually every day. So keep your anti-virus UPDATED!! If you donšt have anti-virus, here are a couple of sites that you may find helpful. Trend Micro has an online virus checker that will scan your computer for viruses. The only problem here is your computer is already infected if this scan finds a virus. It will clean it up, but the damage may already be done. A free anti-virus scanner may be found at Grisoft's website.[Top of Page]
Final Words
Once again, thank you for choosing MatNet. We always strive to achieve excellent quality of service while delivering the most affordable web solutions to small business in and around Mescalero and Lincoln/Otero counties.
Your feedback is invaluable to us so that we can constantly strive to exceed our standards and goals. We invite you to send us any comments about our service and products anytime you feel.
All the best and happy surfing from the crew at MATI/MatNet.
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